COVID-19 FAQs

 

Q. Are EH Smith branches open for COLLECTIONS?

A. Yes, we are open for collections. Our trade counters are open as normal and we have a pre-ordered collection service available.

To arrange a pre-ordered collections please click here. Alternatively, please email info@ehsmith.co.uk.

 

Q. Can I place an order for DELIVERY?

A. Yes, all branches are open for deliveries. To place a delivery order please contact the branch directly or email info@ehsmith.co.uk.

 

Q. Are you open to the general public as well as trade?

A: Yes, we are open to the general public for all of your DIY needs.

 

Q. Are you able to fulfil DIRECT-TO-SITE bulk orders?

A. Yes, we are working with our key suppliers to facilitate direct-to-site orders. Please email info@ehsmith.co.uk if you have a specific requirement.

 

Q. What measures are in place to protect staff and customers whilst making
deliveries?

A. We have put in place new working processes to ensure safety is our number one priority during deliveries.

This includes:

• Contactless loading & unloading of building materials

• Full adherence to the social distancing guidelines

• Appropriate PPE provided

 

Q. What measures are in place to protect staff and customers whilst making a branch collection?

A. In line with Government advice we have remodelled our branches to operate safely for social distancing.

This includes:

• All branches have restricted the number of customers allowed at one time, with traffic light entry management systems installed in our busier branches

• One-way systems introduced where possible

• Contactless ordering of materials at the counter with screens in place

• Contactless loading of building materials in the yard

• Full adherence to the social distancing guidelines

• Sanitiser stations in branches for cleaning hands

 

Q. I would like to make a payment to my EH Smith account, can I do this online?

A. We have an online customer portal – to register email info@ehsmith.co.uk with your account number, account name and preferred email address.

 

Q. I have a question about EH Smith not answered here, who should I contact?

A. Please email info@ehsmith.co.uk and we will answer any queries as best we can.