COVID-19 FAQs

 

Q. Are EH Smith branches open for COLLECTIONS?

A. Yes, most of them are now open for collections. Some are only open for pre-arranged (Call & Collect) orders. Visit the individual branch profile pages on the branch finder part of the website to check, or email info@ehsmith.co.uk.

 

Q. Can I place an order for DELIVERY?

A. Yes, all branches other than Harborne are open for deliveries. To place a delivery order please contact the branch directly or email info@ehsmith.co.uk.

 

Q. Are you able to fulfil DIRECT-TO-SITE bulk orders?

A. Yes, we are working with our key suppliers to facilitate direct-to-site orders. Please email info@ehsmith.co.uk if you have a specific requirement.

 

Q. What measures are in place to protect staff and customers whilst making
deliveries?

A. We are working closely with our Health & Safety Manager and following Government advice to ensure safety is our number one priority during deliveries. This includes:

– Contactless loading & unloading of building materials

– Full adherence to the social distancing guidelines

– Appropriate PPE provided

 

Q. What measures are in place to protect staff and customers whilst making a branch collection?

A. In line with Government advice we have remodelled our branches to operate safely for social distancing. This includes:

– Strict limiting of people allowed in the branch at any one time

– One-way systems introduced where possible

– Contactless ordering of materials at the counter with screens in place

– Contactless loading of building materials in the yard

– Full adherence to the social distancing guidelines

– Sanitiser stations in branches for cleaning hands

 

Q. I would like to make a payment to my EH Smith account, can I do this online?

A. We have an online customer portal – to register email info@ehsmith.co.uk with your account number, account name and preferred email address.

 

Q. I have a question about EH Smith not answered here, who should I contact?

A. Please email info@ehsmith.co.uk and we will answer any queries as best we can.