We are open to Trade & General Public for walk-in collections, call & collect or local deliveries. Click here for more information.



Q. Are EH Smith branches open for COLLECTIONS?

A. Yes, most of them are now open for collections. Some are only open for pre-arranged (Call & Collect) orders. Visit the individual branch profile pages on the branch finder part of the website to check, or email info@ehsmith.co.uk.


Q. Can I place an order for DELIVERY?

A. Yes, all branches other than Harborne are open for deliveries. To place a delivery order please contact the branch directly or email info@ehsmith.co.uk.


Q. Are you able to fulfil DIRECT-TO-SITE bulk orders?

A. Yes, we are working with our key suppliers to facilitate direct-to-site orders. Please email info@ehsmith.co.uk if you have a specific requirement.


Q. What measures are in place to protect staff and customers whilst making

A. We are working closely with our Health & Safety Manager and following Government advice to ensure safety is our number one priority during deliveries. This includes:

– Contactless loading & unloading of building materials

– Full adherence to the social distancing guidelines

– Appropriate PPE provided


Q. What measures are in place to protect staff and customers whilst making a branch collection?

A. In line with Government advice we have remodelled our branches to operate safely for social distancing. This includes:

– Strict limiting of people allowed in the branch at any one time

– One-way systems introduced where possible

– Contactless ordering of materials at the counter with screens in place

– Contactless loading of building materials in the yard

– Full adherence to the social distancing guidelines

– Sanitiser stations in branches for cleaning hands


Q. I would like to make a payment to my EH Smith account, can I do this online?

A. We have an online customer portal – to register email info@ehsmith.co.uk with your account number, account name and preferred email address.


Q. I have a question about EH Smith not answered here, who should I contact?

A. Please email info@ehsmith.co.uk and we will answer any queries as best we can.