We have opened more branches for DELIVERIES & pre-ordered COLLECTIONS for Account Customers only. Our Trade Counter collections remain closed.

COVID-19 FAQs

 

Q. Are EH Smith branches open for COLLECTIONS?

A. No, we closed our counter and collection services on the 24th March. Our branches will remain
closed until we receive further guidelines from the Government. This includes our Kitchen &
Bathroom showroom in Shirley.

 

Q. Do you know when EH Smith branches will be open again?

A. At this stage we do not have a scheduled ‘re-opening’ date, you can keep up to date with our
latest news on our website – ehsmith.co.uk – or any of our social media platforms.

 

Q. Can I place an order for DELIVERY now?

A. We are currently only facilitating orders for delivery of essential, urgent or partially completed
trade enquiries from four of our larger branches, prioritising existing customers. We cannot
guarantee we will be able to help, but we will try where we can. All other orders will be scheduled
for when we are fully operational.

 

Q. I have an urgent order, who do I contact?

A. Email info@ehsmith.co.uk with your requirements, delivery postcode and account details.
Your enquiry will be sent to the nearest branch facilitating urgent deliveries and they will advise if
we are able to help.

 

Q. What measures are in place to protect staff and customers whilst making
essential deliveries?

A. We are working closely with our Health & Safety Manager and following Government advice to
ensure safety is our number one priority for essential deliveries. This includes:

  • – Contactless loading & unloading of building materials
  • – Full adherence to the social distancing guidelines
  • – Appropriate PPE provided
  • – Skeleton team of staff in branch to facilitate orders

 

Q. Are you able to fulfil direct-to-site bulk orders?

A. Yes, we are working with our key suppliers (who are still operating) to facilitate direct-to-site
orders. Please email info@ehsmith.co.uk if you have a specific requirement

 

Q. I would like to make a payment to my EH Smith account, can I do this online?

A. We have an online customer portal – to register email info@ehsmith.co.uk with your account
number, account name and preferred email address.

 

Q. I have a question about EH Smith not answered here, who should I contact?

A. Please email info@ehsmith.co.uk and we will answer any queries as best we can.